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Billed for returned defective phones

Our I Phone 12's were not working so Verizon replaced them.  We sent the 2 phones back as instructed in a timely manner.  Have receipt from UPS with Tracking Numbers that shipped to Verizon on 12/23/21 and delivered on 12/29/21.  Just received text from Verizon devices never received and they are charging us over $900.  I've called customer service number times and waited on hold multiple times for for 60 minutes each time.  Also did the online customer service and got as far as receiving a message that that they help and then would receive a text something happened and got disconnected.  Tried calling store and same thing, on hold forever and nobody picks up..

I need this addressed immediately so I don't get charged for phones that I returned.  Please help!