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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Billing Dispute..Backdating plan change
RyanB99
Member

I am having a huge issue here and the customer service I am receiving is awful if i can even get anyone on the phone. 

I have run over data the last two months so i decided it was time to go unlimited. I changed to unlimited around Christmas on MyVerizon app, but didnt see the option to backdate the plan. I submitted and then called and talked to an agent to have the plan backdated. I was told it was taken care of, but i just saw my bill and my unlimited change was partial month and i have $120 in overages. I spent yesterday and this morning trying to get someone on the phone, but no luck. I finay got someone in live chat, but after an hour of slow communication they are stating I cant backdate my plan change. 

Verizon's customer service has really went downhill from my past experiences.

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Re: Billing Dispute..Backdating plan change
Ann154
Community Leader
Community Leader

Personally, this kind of change is something I would suggest in future completing on a computer just to make sure you are seeing all of the options available for when to have the change made. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Billing Dispute..Backdating plan change
vzw_customer_support
Customer Support

RyanB99-

 

I am very sorry to hear about your experience when contacting us for assistance. Please respond to my private note to assist with your account.

 

-Angie

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Re: Billing Dispute..Backdating plan change
Ann154
Community Leader
Community Leader

Personally, this kind of change is something I would suggest in future completing on a computer just to make sure you are seeing all of the options available for when to have the change made. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.