Billing detail

[MEBagley]

I have noticed that when I receive a call from another Verizon caller who is using a 3rd party calling app to make their call, that call will not show in my monthly billing detail. Can anyone confirm and explain this? Thank you.

[vzw_customer_support · Accepted solution]

MEBagley,

Having access to your call details is vital. I depend on this information myself. I will be happy to help. When a call is registered on our network, it's logged in your monthly call details. If an application is preventing this log, we do not have a way of confirming this. Our resources do not have a way of verifying any restrictions with third party applications.

JuanD_VZW

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[rcschnoor]

Are you also receiving this call on a 3rd party calling app? For calls to show up in your billing detail, the call must go over the traditional phone/cellular lines. Skype, for instance does not use traditional phone/cellular lines for Skype to Skype calls, but a data connection instead. Facetime would be another example.

[MEBagley]

That's the thing. I'm receiving the call using my native Verizon phone line. I am thinking that maybe the system is confused because I'm getting a call from a VZW number but it is not being sent on the VZW system. So it should be mobile to mobile, except for.......