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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Billing issue

I have had nothing but problems since purchasing two new phones in May.   It’s been a headache to purchase the phones now dealing with billing errors.   I have spent over 40 hours with the Verizon customer service reps and digital agents always having to explain the  issue and hearing the same story not to worry it is being taken care of.  However each time I call if not disconnected I’m told something different on what’s happening to my billing issue.   Right now I don’t have any confidence this will be resolved before payment is due which they also said late fee would be waived it not resolved before payment due date.  With the experience I have had to date I expect to be receiving a late fee on my next bill because my original error will not fixed and will be dealing with billing errors all over again.   I have been a customer for many years but tired of the service I’m receiving.  No rep will transfer me to a manager for helping me receive resolution in this matter.   How can I get resolution?

Re: Billing issue
Customer Support

Since May is way too long. SCNew. I want to get everything straightened out so you don't have to go through this anymore. Please be on the lookout for a private message from us.   -Nicci