I have been a customer since Verizon Wireless started and I have never experienced such poor customer service. I have been on the phone numerous times for hours in the last three months trying to get some answers concerning being over charged for services. I am being told every time that the problem is on their end and it’s fixed but last night I received an email stating “thank you for your payment of $1002.35.” I do not owe this and it is an unauthorized debit. I spent over an hour last night trying to fix the problem however it is not fixed and I’m being told now it will take 7-10 business days to be corrected. Meanwhile I’m being charged that money but will eventually receive a refund. I am at a lost as to what I should do. I really need to speak with a manager but will not be transferred to one. I have 6 lines on my bill and all with unlimited service so I’m not talking just one line here. I need some direction or someone other than a customer service agent to please contact me. I filed a complaint with the FTC and BBB because I’m at a loss as to what else to do.
I just went to my bank and did that. The problem is the customer service rep said it was their fault but it still will take 7-10 days to receive the refund. And my billing issues are still in limbo.
Kellylyn, certainly we don’t want you to have any payments made that weren’t required. I’ve sent you a Private Note, so we can explore this payment situation in greater detail.
Kellylyn, I have read the previous message, by any chance have you received the private message that was sent to you to ensure your privacy?