We’ve been Verizon customers for almost 20 years. Recently we’ve run into billing and customer service problems. We’ve spent hours on the phone with customer service, but we can’t seem to get anything resolved.
Device protection: We’ve been charged $51 per month for device protection on 3 phones since August 2022. We never wanted or agreed to any device protection.
Reconnect fees: We’ve been incorrectly charged twice for reconnect fees at $100 per month. Our bills have been paid on time.
SIM cards: We haven’t had SIM cards for our two iPads for at least two years. The charges have never been removed.
iPhone discount: I bought my iPhone 13 Pro at Verizon because the salesperson told me the price of the phone would be $400 less than at the Apple Store if payments were added to my Verizon bill in monthly installments. I agreed to this, but on our invoice the price for the iPhone is $1,010.00 and the DPP Device Rebate is $0.00.
We have a Verizon support request number, documentation for payment dates, etc, which we’ll be glad to supply. By our conservative estimate, we should receive a Verizon credit for $350, plus reimbursement for the SIM card charges, and the discount for the iPhone.
We look forward to getting this resolved as soon as possible.
Oh no! We know how important it is to make sure your concerns are taken care of completely! Please meet us in private in order to address your issues directly! *Jorge
I updated my iphone 13 to ipone 14 in September; there were issues with the order at that time so two orders had to be put in, one was suppose to have been deleted. I got my new iphone several days later; the following billing cycle bill came in and the bill was over 1200 dollars, i was charged accidently for two phones. I called several agents and I was told each time it was an error and it would be fixed with the next billing cycle which will be November. I got my bill today, and it is not fixed. I contacted another agent again and " Jane " told me the charges are correct and its not an error. she told me the over charge was refunded back to my account on 9/30; I told her there was no money to be refunded because it was all on credit. She would not agree that the charges were an error like the other agents stated that it was. my bill is still over 1000 and it should be just over 200.00. I notified the executive people to see if they can help me. but I am starting to lose hope. I have been a Verizon customer for several years.
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