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Billing question...of course
Rjhlc
Member

We just started with Verizon, ordering phones Jan. 3 and picking them up Jan. 4th. 

We got 5 phones, and with auto pay, should be $30 per month, so $150 total.
We got 4 Moto z4s for $5 per month (bought online), so $20 more per month.
We got 1 Samsung A50 for $10 per month.
We got Smart Family for $4.99 per month.

This should total $184.99.  And I "get" the hidden fees, and the taxes.  But when I look online, even after paying the initial $100 activation fee, it claims our monthly bill will end up being, eventually (!!), $258.14 per month.  How did it escalate from $184.99 to $258.14 per month??  We have a couple more days to consider cancelling it all...unless this can be clarified.

After going in store, calling, being called, and chatting with live agents, I have gotten so many different quotes on what we pay initially, what we will pay in two parts in February, and then each time, I go and check my online account and it is different.  I have absolutely NO confidence in their billing.

And we ONLY went to Verizon for the Smart Family--and found that our kids can still be on all night if they choose to because they can switch to WiFi calling and bypass the locks. 

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Re: Billing question...of course
vzw_customer_support
Customer Support

Welcome to  our Verizon family, Rjhlc. I am a consumer on a budget and I sincerely understand your billing concerns. Your first bill includes a partial month service charge and a full month of service as we bill a month in advance. Additionally, your first bill includes one-time charges like activation charge for each line of service. You can learn more about your first bill on number 2 at this link (https://www.verizonwireless.com/support/view-bill-online-faqs/).

 

You can also review your charges line by line if you review a copy of your paper bill. You can see a copy of your paper bill right on your phone with the My Verizon application (https://www.verizonwireless.com/support/new-my-verizon-app-faqs/). Open the application > tap Menu> tap Bill > tap History tab > tap on the bill of your choice > tap on the View PDF link under "Check out your bill as a PDF".

 

We are confident that reviewing your paper bill and the above link will clarify your billing concerns.

 

I have two kids and I know how important it is to keep their phones under control. Are you setting restrictions on those phones with the Smart Family feature as per this link (https://www.verizonwireless.com/support/verizon-smart-family-faqs/)?

 

AntonioC_VZW

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