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Somehow I have gotten signed up for this Covid relief payment plan.  Something I do not want, something I did not ask for.

I have continuously tried to call, tried to email.   This is so pathetic that you cannot reach a human.  

I have continuously made my payments as originally agreed upon, same amount, every month.  I have requested the remove this Covid thing from the account.   Now they are saying I am in arrears when I have paid consistently.

What the heck?!!   I do not owe, and not missed a payment and yet cannot get this addressed.

So sick of the run around. 



Re: Billing
Customer Support

Gaytre36, help has arrived. I can understand your concern. We want to make sure that your billing is accurate. I've sent you a Private Note. Please respond to that message for me. KevinR_VZW