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Bills and issues
Markyes
Member

How are you guys double charging me? I use the “promise to pay” option and paid if literally two days before the due date then you tell me it’s a past due charge for the month of June? That’s wrong because I have bank statements and texts from you saying I paid my bill. Then you said it’s for the bill of August but I just checked and August bill is totally on a different sheet. Why are you stealing money from me and then when I talk to the representative you get hasty? This isn’t the first nor fourth time I’ve had issues with you guys and that’s saying a lot because even before I got my phone service switched I had issues with you guys. 

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Re: Bills and issues
vzw_customer_support
Customer Support

That is not the process we would want you to go through to get a double payment taken care of. You can have this reviewed in depth by leaving a Private Note here, or contacting us online @VZWSupport on Twitter or Facebook. You can also reach us at 1-800-922-0204.

 

RobertH_VZW

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Re: Bills and issues
saurin212
Member

Verizon will not be able to resolve issues for you. They have not been able to help me. Stay aware of Verizon

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