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Brand New Customer and Received a Promotion Chargeback

We switched over 3 lines at the beginning of July and traded in 2 phones. I promptly shipped in the phones using their preprinted labels. Both phones show they were received by Verizon. However, one phone was assessed and one was not. I can only assume it is lost somewhere at a warehouse. I called in July once the expected assessment date passed and was assured it will be assessed. I called again in August and was told by the trade in program associate that she manually added the promotion just in case the system trys to charge me back (I had a bad gut feeling this would happen). So imagine my surprise when my September bill (which is only my 2nd bill!) shows a charge called a promotion chargeback. I call again and was told it will take 3 billing cycles to add the promotion and  I will need to pay this chargeback monthly until then....huh? I am so disappointed at the service and misinformation we have received so far. We were looking forward to keeping our services with Verizon but cannot if this is an indication of our future experiences. 

Re: Brand New Customer and Received a Promotion Chargeback
Customer Support

Hello KLee67217. We're truly sorry to learn that you've had such an experience with us when it comes to our Trade In process. Please send us a Private Note, if you are still in need of assistance with this. We're here to help.