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Busy Tone


i just upgraded to an iphone SE 2020 from a 6s. I backed up my old phone and activated my new one. Everything on the new phone appears to be the same as things on my old phone except for when I try to make calls. I removed the SIM card from the 6s and put it in the SE, when I make calls all I get is a busy tone, this happens with every call I make. Top left corner of my phone says Verizon and I have 4 bars. When people try to call me they get forwarded straight to voicemail....

Re: Busy Tone
Customer Support

Hello, Mtnsun. We know how important it is to receive calls, and we are here to help. To clarify, is your old SIM still installed in your new device? This is most likely why you are having issues. If the new SIM is active on our end, the old SIM will not work. We hope this information is helpful, and we are here if you have any other questions. CourtneyM_VZW