I am wondering if anyone else has had the same experience as myself. I went into the Verizon store to do the Buy 1 Get 1 offer for my son and myself. They told me I can easily do it online and directed me back out. I really hate doing this as - I miss the person to person contact and like being able to have someone walk through the steps with me. However, I did as I was told and went through the steps and read instructions. You have to open up 1 new account - and can utilize an existing account. So I did this and everything seemed to go well. My son didn’t love his phone number - so it gave an option online to pick out a new one (Did not say I was messing up the promotion and seemed logical that if I could do it online a number change would not void the promo - as its still a new line that I added to my account. So I called Verizon in January - and they said everything was good and I should see the promo in 1-2 pay cycles. So then had to call back and was on hold for around 30 minutes and then was explained to me that there was nothing I could do since I changed the phone number. I feel like I was so misled - and if I had been able to make the change in the store - would not have had this problem as I would have had a good number from the start. So frustrated as I would have never bought my son a new phone without the buy 1 get one special. The customer service rep at Verizon said she would call me back - and I never received a call back from her. So so disappointed as I have been a Verizon customer for over 10 years.
Hello, Harley2022. A mobile number change would not disqualify you from the promotion, but can cause an issue with the system applying it. We have methods of fixing such a problem. We are sending you a Private Note to assist you further.
A nice customer service rep reached out to me to get additional information. They submitted an escalation ticket and was going to follow up with me Tuesday- However I have not heard back yet and it’s Friday. Any info would be greatly appreciated.
As a valued customer, your concerns are our concerns too. We certainly don't you to feel that you've been misled regarding the status of an escalation ticket. I apologize that you've not received a follow-up call last Tuesday, as promised.
I'd be disappointed too. Typically, our representatives will contact our customers by phone from 800-922-0204. Please check your voicemail messages to see if a call was made to you. We also follow up by sending text messages to your mobile number (if you have a mobile phone, Smartwatch, or tablet).
This is a very urgent matter. Please let us know if these options help. We'll be right here. Thanks for your time and patience.