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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Buy One Get One iPhone promo credits fell off my bill
verizoncustomer110

I bought 4 iPhones in Jan 2021 under the Buy One Get One promo so I was due 30 months of credits for 2 of them. Everything was fine until May of this year when I get an email stating that I made a plan change and I was losing my credit for one line. The email stated the change was made the day I signed up with Verizon in Jan. of 2021. Talked with CS twice in May and Sept of this year and no one can fix it or tell me why. The last rep made a comment about being moved to version 4 of a plan from version 3 which may have done it. 2 months later, the same thing happens to the other iPhone credit and a Apple Watch credit. How can this get fixed so I can stop over paying on my bill? 

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Re: Buy One Get One iPhone promo credits fell off my bill
vzw_customer_support
Customer Support

 

Hi verizoncustomer110! Thank you for bringing this to my attention, on this case how the plan change was made it from system automatically, your BOGOs is not going to be removed from your account, everything is going to continue as normal.

 

>Luis

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Not a great experience for me.
verizoncustomer110

The promos were removed and my bill has been wrong for the last several months as no one has been able to fix it in the system. Not a great experience for me. Verizon makes a change, loses my promo and then can't fix it when I call. 

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Re: Not a great experience for me.
vzw_customer_support
Customer Support

Hello, verizoncustomer110. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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