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Buying phone at Sam’s problem
Herb5
Member

I tried to purchase a new phone at a Sam’s club. When the salesperson tried to access the account to make the Chang she was unable to access my account. Message said device not recognized. Any ideas. 

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Re: Buying phone at Sam’s problem
vzw_customer_support
Customer Support

Herb5, upgrading should be an exciting time. Can we get a few more details from you? Just to clarify, were they getting the error message when they tried to add the new phone you were purchasing? Were they getting the error message on their end (system) or in your My Verizon account? Was this for a prepaid or postpaid account/device?

 

ChristineK_VZW

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