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Buyout Program
megansac
Member

The links provided lead to a page with irrelevant information - it's a page to enter a promo code. @vzw_customer_support  please send us a current link to enter in the contract buyout information. None of your phone staff know how to handle this problem and seem to not be aware of how to help us. 

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Re: Buyout Program
vzw_customer_support
Customer Support

@megansac, we are here to ensure you get the support that you need for this issue. Please check your Private Messages on this platform, so we can check into the promo code that you will need to proceed to submit the bill from your previous carrier showing the fees. 
-David

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Re: Buyout Program
vzw_customer_support
Customer Support

I am sorry to hear that the link is not working. Let us see if we can help.  Can you tell me what promo you are trying add right now? -Amber

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