The links provided lead to a page with irrelevant information - it's a page to enter a promo code. @vzw_customer_support please send us a current link to enter in the contract buyout information. None of your phone staff know how to handle this problem and seem to not be aware of how to help us.
@megansac, we are here to ensure you get the support that you need for this issue. Please check your Private Messages on this platform, so we can check into the promo code that you will need to proceed to submit the bill from your previous carrier showing the fees.