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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
CHAT LINE FRAUD #VERIZONFRAUD
PGMAYR
Member

So. I start a chat to ask a question about a rebate. I get my answer and log off. Guess what? The chat rep fraudulently upgraded my plan and now my bill is $100 dollars more. I CALL IN to report the fraud (I will be calling NYS Attorney General) and the rep agrees with me 100% but cant fix it UNTIL IT BILLS. Really? So I have to call after the FRAUD BILL IS GENERATED AND REPORT THE FRAUD AGAIN. What a band of thieves. Porting out my numbers when this gets resolved. 

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Re: CHAT LINE FRAUD #VERIZONFRAUD
vzw_customer_support
Customer Support

PGMAYR, thank you for the information you provided. We apologize for the experience you had and we want to help. We sent you a Private Note, please reply at your earliest convenience. 

-Jacob

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Re: CHAT LINE FRAUD #VERIZONFRAUD
PGMAYR
Member

November 2 

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