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Call log not logging calls

Both phones on my account are not showing logged called when I'm looking at the list online....thru my Verizon

Messages are logged but no calls both phone #s

Re: Call log not logging calls
Customer Support

Tom715, we know it's important that you are able to see the call logs for your lines. We would be happy to take a look at your account to see what's going on. We will be sending you a Private Note.