Call log not updating

[vzw_customer_support]

Thank you for contacting us. Being able to view your usage is important, and we are here to assist you. Please ensure you are following the proper steps in this link: http://spr.ly/66021JbI8. Let us know how that goes.  AlbertP_VZW

[syszro]

Same here. And Verizon STILL has this problem. No reason why call logs can't be updated in real time. It's so frustrating and ridiculous!

[vzw_customer_support]

We want you to be able to view your details when needed, syszro. Please tell us more about what's going on. When did this start? 

DanielleR_VZW

[tonywmson]

Folks,

My call log is no longer working.  Was working before.  Seems to have stopped around May 23.  Would really like to see this data again.  All I get now is "no data available for this device" or something like that.

Thanks.

[vzw_customer_support]

tonywmson,

I want to gather more details in order to address your concern accurately. Are you referring to call logs on your smartphone, or on the website? Are certain calls missing from the record, or can you not see any at all?

ColinH_VZW

[cfisher555]

Its doing it again.  No call log updating 10/8/2020.  New issue?

[vzw_customer_support]

@cfisher555 , 

Thanks for keeping us updated on your My Verizon call details. Do you know when your bill cycle starts? Are you signed in as an account owner or account manager? 

RussellM_VZW