Can someone explain why calls are not showing in my online call log? We have three lines. My husband's line doesn't show any call activity for 3 days even though he has called me and we have spoken. Those calls do show on my log but not on his. He runs a business off of his phone and we save his call logs for that purpose. He uses a Galaxy and I have an Iphone. Can someone explain?
HopeM1, I totally understand your concern. Call logs can be vital especially when you use them for business purposes. I want to make sure you are checking the call logs in the right place. You will need to sign in to My Verizon from the Verizon wireless website. You can do this by using a PC or going directly to the website on your mobile device. Do not use the mobile app because all information may not be available because the mobile app is smaller than the actual site. Does this make sense?
I have the same problem, spent about about half hour with tech service, wher he just swore that those calls were not made. I checked my wife's phone and just as she said she called several friends that did not show on the log.
I know how important it is to be able to monitor your call logs. Are you attempting to review current logs or call logs on your last bill? Are you able to view any usage? https://www.verizonwireless.com/support/view-usage-on-your-bill/
We certainly want to get this mystery solved. When reviewing the information online, are you looking at a detailed bill or unbilled usage?
No, unfortunately this does not make sense...
When I look at my call log @ Verizon Online right now, it shows that my Wife has only made ONE PHONE CALL TODAY. However, I have personally talked to her 3 times from 2 different phones, and I have listened to her talk to AT LEAST 2 other people today...
Why don't these calls show up on my verizon.com call log???
I know it is confusing that you haven't been able to see all call records just yet, MMiller1981. Unbilled call records can take 1-2 days to report and in some instances, even longer. These records should appear on your bill and here is how you can download your bill: http://spr.ly/66081Lx58 Does this help clarify? Are you still unable to view these records?