i have been looking for online on my account how to remove a paid for device from my account. oy to upgrade. Why after all the money we spend can't I just do it online without hearing another sales pitch?
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But why do you have to wait hours to talk to someone. I have spent three days and over 2 hours on hold and still can't accomplish what I need to because NO one will answer the phone.
What number were you calling?
To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).