Your old phone is being reconditioned to send out to someone else and one of the things they do is a factory data reset and that will wipe any installed information that you put on that phone. My question is why didn't you retrieve the photos before you sent it in?
We want you to like the device that you have. We would be happy to figure things out with the replacement. We are unable to get devices back once they have been sent in. If those photos were saved orbacked up in another location, we could help retreive them.
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