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Can I make additional payments towards my Device agreement?
LEAPEN21
Member

Can I make a payment towards my device agreement

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1 Solution

Correct Answers
Re: Device agreement
rcschnoor
Sr. Leader
Sr. Leader

You make payments every month on your bill. You cannot make advance payments except to pay off the entire amount. Any additional payments you make would simply go towards your bill, not explicitly towards lowering the balance on your device.

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Re: Device agreement
Ann154
Expert
Expert

It is either all or nothing.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Device agreement
rcschnoor
Sr. Leader
Sr. Leader

You make payments every month on your bill. You cannot make advance payments except to pay off the entire amount. Any additional payments you make would simply go towards your bill, not explicitly towards lowering the balance on your device.

Re: Device agreement
vzw_customer_support
Customer Support

Thank you to the community for your insight. They are both correct when it comes making payments on the device agreement. Here is a short video that give you more information: http://vz.to/1LUm49o.

AnthonyM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Device agreement
Jeverette91
Member

This is the stupidest thing I’ve ever heard. 

Re: Device agreement
vzw_customer_support
Customer Support

Jeverette91, we want to make sure that we do everything we can to help. What concerns did you have regarding our device payment plan buyout option? Were you interested in processing a payoff for your device agreement?

 

LauraF_VZW

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Re: Device agreement
akill59
Member

I wanted to pay some extra on my device as well. I find it hard to believe it's all or nothing! Since when does a company not want to take your money? I had some extra this month, and thought I'd put a payment on my device in order to lower my bill. What's so wrong with that? This is something that needs to be brought to the attention of the powers above. I mean way up. It's totally ridiculous, and not consumer focused. 

Re: Device agreement
vzw_customer_support
Customer Support

Akill59, we understand your concern with wanting to pay a little extra on the device. At this time, we can only accept the monthly payment with the monthly bill, or the full payment. Here's a link with more information regarding the device payment. https://www.verizon.com/support/device-payment-faqs/

StevenM_VZW

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Re: Device agreement
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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