bigben, it is important to us that you get the assistance you need. Are you looking to just change your Mobile Number, or are you wanting an old number returned? You can change your Mobile Number for free within your My Verizon app. Learn how here: http://spr.ly/66051kzE5. EricaG_VZW
We definitely want to make sure that you know your all your options when it comes to changing your number, AMBROD53. Hopefully you saw the last post from us on this but as mentioned, you are able to change your number without any charge. Here's how to do so on the My Verizon app: https://www.verizonwireless.com/support/knowledge-base-216887/ Getting assistance with this does require a $15 fee however. Does this clarify? Did you have any other questions?