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Can not receive texts sent from email
WILHAR57
Member

Recently I purchased an IPhone 6s and I can receive texts sent from other phones,  but I do not receive a text sent from a gmail email

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1 Solution

Correct Answers
Re: Can not receive texts sent from email
SuzyQ
Sr. Leader
Sr. Leader

WILHAR57 wrote:

 

Hello;

 

I also received the following response from the return email to me:

 

 

 

Delivery to the following recipient failed permanently:

 

 

 

2222222222@vtex.com <mailto:2222222222@vtex.com>

 

 

 

Technical details of permanent failure:

 

Google tried to deliver your message, but it was rejected by the server for the recipient domain vtex.com by aspmx.l.google.com. .

 

 

 

The error that the other server returned was:

 

550-5.1.1 The email account that you tried to reach does not exist. Please try

 

550-5.1.1 double-checking the recipient's email address for typos

It should be vtext.com, not vtex.com.

View solution in original post

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Re: Can not receive texts sent from email
stevenm_vzw
Verizon Employee

We don’t want you to miss out on any important messages WILHAR57. When was the last time you received a text from an email address? What address is the user trying to send with? (i.e. (mobile_number)@vtext.com or (Vtext_Nickname)@vtext.com)

StevenM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can not receive texts sent from email
WILHAR57
Member

I never have received a text from an email. I have tried sending thru outlook and gmail accounts and I never get the text to my phone. I use

the mobile number@vtext.com.

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Re: Can not receive texts sent from email
kevinr_vzw
Verizon Employee

WILHAR57, I appreciate you providing us with those details. I want to make sure that we have things set up correctly. When you send the vtext are you doing just the 10 digits number (minus the 1) Example: 4444444444@vtext.com Please keep us posted.

KevinR_VZW    

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can not receive texts sent from email
WILHAR57
Member

Yes, I have left off the 1, and it won't go thru.

Thanks,

Bill

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Re: Can not receive texts sent from email
WILHAR57
Member

Hello;

I also received the following response from the return email to me:

Delivery to the following recipient failed permanently:

2222222222@vtex.com <mailto:2222222222@vtex.com>

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain vtex.com by aspmx.l.google.com. .

The error that the other server returned was:

550-5.1.1 The email account that you tried to reach does not exist. Please try

550-5.1.1 double-checking the recipient's email address for typos or

550-5.1.1 unnecessary spaces. Learn more at

550 5.1.1 <https://support.google.com/mail/?p=NoSuchUser> https://support.google.com/mail/?p=NoSuchUser q132si1183860ybc.35 - gsmtp

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Re: Can not receive texts sent from email
zangy_vzw
Verizon Employee

WILHAR57, we certainly want you to be able to receive the text via email. We’ll work together to get this working. Please ensure that you are using the correct format (number@vext.com). Here’s more details http://vz.to/2eQ7L76.

ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can not receive texts sent from email
SuzyQ
Sr. Leader
Sr. Leader

WILHAR57 wrote:

 

Hello;

 

I also received the following response from the return email to me:

 

 

 

Delivery to the following recipient failed permanently:

 

 

 

2222222222@vtex.com <mailto:2222222222@vtex.com>

 

 

 

Technical details of permanent failure:

 

Google tried to deliver your message, but it was rejected by the server for the recipient domain vtex.com by aspmx.l.google.com. .

 

 

 

The error that the other server returned was:

 

550-5.1.1 The email account that you tried to reach does not exist. Please try

 

550-5.1.1 double-checking the recipient's email address for typos

It should be vtext.com, not vtex.com.

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Re: Can not receive texts sent from email
WILHAR57
Member

Thank you for your post. That was a typo, but I have tried to send using the correct format 2222222222@vtext.com <mailto:2222222222@vtext.com> but I still do not get any text messages back to my phone.

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Re: Can not receive texts sent from email
KimballFrog
Member

I am having the same issue and it looks like you never solved this issue?

Emailing to: [email address removed per the Verizon Terms of Service] and it never reaches my phone. Can you help?

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