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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Can't Review Pending Orders
rory_wohl
Member

When trying to manage my devices, My Verizon shows that there are "pending orders" on my devices.

When I click the link to review the pending orders, I receive the following error message:

"The activity you are trying to perform is currently unavailable. Please try again later."

Is there any way I can see what's going on with these pending orders?

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1 Solution

Correct Answers
Re: Can't Review Pending Orders
rory_wohl
Member

Well, whatever the problem was, it seems to have cleared up. I can now see my pending orders.

View solution in original post

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Re: Can't Review Pending Orders
vzw_customer_support
Customer Support

Let's take a closer look into this with you, please send us a Private Note. 

*Gen

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Re: Can't Review Pending Orders
hughesrx
Member

Same!

I've been trying to enroll in my Apple One subscription and cannot. I've been on the phone and chat  with VZW. Was told it was an issue with my traded in phone - but the traded in phone has already been accepted and credited onto my account. Then they said I had an unpaid bill - but I'm on autopay and the rep could see it paid and the phone credit. VZW said they were "escalating" the issue to determine the cause. So frustrating. 

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Re: Can't Review Pending Orders
rory_wohl
Member

Well, whatever the problem was, it seems to have cleared up. I can now see my pending orders.

0 Likes
Re: Can't Review Pending Orders
vzw_customer_support
Customer Support

We're sorry to hear you're experiencing issues with your Apple One subscription, hughesrx. I'm so glad to hear we are already working with you on this and this has been escalated. Please let us know if we can be of any further assistance. -Danielle

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