Can't activate hulu through Verizon/Disney+ bundle

[Ellen2006]

I've been going around in circles with both Hulu and Verizon. Each says the other is the only one who can help (but no one can). 

This is a screen recording of what happens. 

And I get this as well, sometimes. 

[vzw_customer_support]

Good day, Ellen2006. My name is Antonio and I hope that you are having a great day. I also appreciate the excellent opportunity to be of assistance via this channel.

We want you to enjoy Hulu as soon as possible. It is very important that you follow the specific instructions listed on number 2 under "How to sign up for The Disney Bundle" at this link (https://www.verizon.com/support/disney-bundle-faqs/). Please make sure to follow those instructions and let us know if the issue continues. -Antonio