I was on the phone with them and disney for 2 hrs and might have made headway. Here is the trick. Ask to speak with IT team. Then ask them to add the disney + marker back. I wasnt able to see it under manage apps and add ons. Once she added the marker that showed I had enrolled in disney plus( Promotional offer, I never truly wanted it).... I was able to unenroll from the manage apps and add on page.
In conclusion she reset the marker that showed that i was enrolled in disney plus. Before hand I couldnt see this marker that was beside my other features(call waiting , caller ID, ect. ect. )
I believe this should help others that are having the same problem. Just ask the IT girl/guy to try adding the marker and then you should be able to unenroll/ unsubscribe. This was my 6th time calling customer support and the 6.99 has changed to 0.00 but im still seeing it on my bill. I will give it a month to see if it disappears, but as of right now it isnt charging me for the add on. I think this worked but will follow up.
Please let me know what attorney general office you filed a complaint with. I would like to join that. I see a potential class action lawsuit here. I meant to sign up for the trial of Discovery + and accidentally signed up for Disney +. I contacted Verizon right away and they tell me I can't cancel during the trial period. I can only cancel AFTER I am billed for the service. I don't EVER want to be billed for a service I signed up for accidentally. It sounds like a total scam to me.
We certainly would not want you to have the impression that you must be billed for Disney+ before canceling. If you signed up by mistake, you are more than welcome to cancel at any time during your promo period (although I do encourage taking advantage of the promo since it is indeed free).
If you do wish to cancel, you can do so by following the instructions here: http://spr.ly/6602Hkxzo You will see in the example images that it can be canceled even while the promo is ongoing. I hope this helps.
I have tried as well to cancel Disney+. In my case I did sign up for it and wanted to cancel at the end of my promotional period. Even though the online instructions are clear enough and a chat with two representatives (the first was helpful but couldn't resolve the issue and the second was more concerned that I had the wrong length of service: 6 months not 1 year!) I could not cancel. "There was an error, try again later." I tried multiple times at different hours. I am now being billed. Supposedly I can cancel which I did. I don't know if I will be billed or not. I will keep an eye on this thread as well.
mrrocketdog, we don't mean to intrude. However, we want to make sure that you're not having any issues with Disney+. Could you please tell us a bit more about what's going on? We want to do all we can to help.
Decent_Man, keeping you with Verizon is a priority. We are here to assist with your concerns. This service can be cancelled in the My Verizon online account or app by using the steps on the following web page https://www.verizon.com/support/disney-faqs/ for number 2 under the “Manage your subscription” category. Please check your Private Notes on this platform for further assistance with errors experienced when completing those steps.