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Can't edit, change, update PIN. Called support and their system can send me a temp. OMG.
Shawn777
Member

Verizon Wireless is a big company and I would hope they would invest a little money to insure their systems work.

Tonight I've spent 30 minutes and every link I could find on the internet to change my pin and none work, INCLUDING the one in the official VZW help doc.

So I tried to chat, but their chat is not working in any browser.

So I called, but without a pin they have to send me a temp pin... but guess what - that system isn't working either.

Oh, my wife can text me, the VZW website can text me if I make changes, but if I call and can't guess my pin I'm messed up because VZW's phonesystem can't text.

Funny thing is, it says it'll disconnect you after two minutes, but the count down just repeats over and over and over again.

Dear Verizon - please fix your WEBSITE, CHAT, and PHONE SUPPORT SYSTEM.

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Re: Can't edit, change, update PIN. Called support and their system can send me a temp. OMG.
vzw_customer_support
Customer Support

Shawn777, we understand the importance of being able to update your PIN. An Account Owner is the only one that can change the PIN, however you should definitely be able to do so via My Verizon. Is this a new account that was just recently set up? Do you get a specific error message when you attempt to login to My Verizon to change?

 

JoshuaC_VZW

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Re: Can't edit, change, update PIN. Called support and their system can send me a temp. OMG.
n101010n10
Member

same thing happens to me - I've tried chatting, calling, trying online after waiting 36 hours (since they said wait for 24 hours) 

This is the error I get:

Due to recent changes to your account we are not able to complete this transaction at this time. If you need additional assistance, please contact 800-922-0204.

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Re: Can't edit, change, update PIN. Called support and their system can send me a temp. OMG.
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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