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Can't enroll in Mobile + Home discounts

Hi! I am also having trouble to join the Mobile + Home discount. The web page always just says there's an error trying to verify my eligibility but I have talked to many sales reps to confirm that I can get the discount. I have also been trying to talk to many people both on the wireless side and the FIOS side and nothing gets fixed. It's really hard to navigate and I could not 


This post ( says I need to talk with someone who can issue a ticket to their technical team to go in and delete old account info and add new account info. But what are the old and new account here? Can anyone here help???


Thank you so much in advance.

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