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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't get Verizon to accept any payment methods
Deerfoot-yZ2k
Member

I have spent the last 7 hours with Verizon chat messaging and waiting 30+ minutes at a time with Verizon customer support on the phone only to get disconnected and go back to the end of the line.  I'm trying to add two new lines with an "online only" iPhone 11 offer and it is not accepting any forms of payment, credit cards, debit card or PayPal when I try to complete the purchase.  This is so frustrating.  So I have my items sitting in my cart and am unable to complete the order.  I called multiple credit card companies and they said they have approved the payment, but that Verizon is rejecting the payment.  Making a simple online purchase shouldn't be this burdensome.

Re: Can't get Verizon to accept any payment methods
vzw_customer_support
Customer Support

Not being able to complete an order is very frustrating, as consumers ourselves, we can understand your frustration with the difficulties you've encountered attempting to make your payment.  Just to gain clarity, have you tried to clear your browser and cache, then attempt to process the order again? *Lisa

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