Can't get account to switch phones

[CrayonMonstr]

Hey guys, 

     I had to place a claim on my current phone and send it off for repair.  While it was gone, my SIM card was activated in an old phone (galaxy 5) that I had until my current phone was sent back to me.

My verizon account switched to the galaxy 5 but now refuses to update and show my current phone as the active phone.   This is a problem due to the line being insured. Does anyone have suggestions? I have tried multiple different variations of inserting the SIM with phones on/off.  A verizon employee reset the network.. and still nothing has worked.

Thanks

[vzw_customer_support]

CrayonMonstr, we understand it is important to get your phone activated. We are happy to help in any way possible. Please respond to the Private Note, so we can get some more details. 

*Joshua