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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Can’t get my trade in promotion after 8 months

After 8 months of calling in and trying to get my trade in for my iPhone fixed I still haven’t been able to get Verizon to fix the issue. They were able to fix 2 of my trade ins but not 1 after calling in for months. I am assured it’ll hit my account after a month constantly but never get it on there. Is there anyone to contact via email or written method so a paper trail exists? Seems every time I call in I have to start over with the