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Can't log into My Verizon website or Verizon app for FIOS account
foodlehead
Member

I always get the error "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience" after successfully entering my password and answer to my secret question. When using my Verizon Wireless account (which is completely separate from my FIOS account), I am able to log into the website or app, but the FIOS account login always gets this error. I have tried clearing all cookies but it didn't help.

Re: Can't log into My Verizon website or Verizon app for FIOS account
vzw_customer_support
Customer Support

We want you to be able to get assistance with this. Please contact our FiOS support online at, Facebook.com/Fios . I can do some basic troubleshooting to see if it works for you. Have you tried using a different browser to try to sign in? Have you cleared cache and cookies on your app and browser?
JavierD_VZW

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Re: Can't log into My Verizon website or Verizon app for FIOS account
9wood
Sr. Member

It's not just FiOS having the issue for past few days I can't get the my Verizon app to work as others get same message

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Re: Can't log into My Verizon website or Verizon app for FIOS account
sondradomingues

I have cannot log onto Verizon from my desktop.  This is always happing.  Is Verizon like every other. I thought paying more was getting better service.

Re: Can't log into My Verizon website or Verizon app for FIOS account
vzw_customer_support
Customer Support

sondradomingues I'm sorry to learn you are having issues with our website. I assure you thousands of customers are able to use it, so it is with confidence I can confirm it is working. Have you tried a different browser (Firefox/chrome)? What happens when you try to use it?

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Re: Can't log into My Verizon website or Verizon app for FIOS account
Bbenoit2
Member

It's not working for many none of my phones my wife's log in or mine can access the Verizon app or we site, instead of beating around the bush how about notify tech support and fix the issue - generic blanket statements like your answer is not support it's called not caring about your customers - it's not working for everyone

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Re: Can't log into My Verizon website or Verizon app for FIOS account
acraftylady2
Sr. Member

It's not working from any browser?  What happens with app or browser when you log in, error message or what?  Have you cleared the cache in app and browser?   No issues here so the app and site are working fine.   Mary

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Re: Can't log into My Verizon website or Verizon app for FIOS account
jav6
Leader

@Bbenoit2 wrote:

It's not working for many none of my phones my wife's log in or mine can access the Verizon app or we site, instead of beating around the bush how about notify tech support and fix the issue - generic blanket statements like your answer is not support it's called not caring about your customers - it's not working for everyone


Did it ever work for the login credentials you are using?  Is your issue related to a FIOS account as this thread is about?

...Just another VZW customer...trying to offer some assistance...
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Re: Can't log into My Verizon website or Verizon app for FIOS account
vzw_customer_support
Customer Support

We know it's important to have access to My Verizon. We are here to help. Please send us a Private Note. 

*Rebecca

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