I always get the error "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience" after successfully entering my password and answer to my secret question. When using my Verizon Wireless account (which is completely separate from my FIOS account), I am able to log into the website or app, but the FIOS account login always gets this error. I have tried clearing all cookies but it didn't help.
We want you to be able to get assistance with this. Please contact our FiOS support online at, Facebook.com/Fios . I can do some basic troubleshooting to see if it works for you. Have you tried using a different browser to try to sign in? Have you cleared cache and cookies on your app and browser?
It's not just FiOS having the issue for past few days I can't get the my Verizon app to work as others get same message
I have cannot log onto Verizon from my desktop. This is always happing. Is Verizon like every other. I thought paying more was getting better service.
sondradomingues I'm sorry to learn you are having issues with our website. I assure you thousands of customers are able to use it, so it is with confidence I can confirm it is working. Have you tried a different browser (Firefox/chrome)? What happens when you try to use it?