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Can't manage Disney or Discovery accounts. Website errors!!
fjb123
Member

If I try to manage the Disney bundle so I can cancel it through the billing - it get

We encountered an error while processing your request.

 

If I click on the manage through Verizon link in the Disney or Discovery website - it takes me to a log in screen and then just spins and spins and spins.  Thankfully I'm doing this months in advance because based on what I read - this is an ongoing problem.

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Re: Can't manage Disney or Discovery accounts. Website errors!!
fjb123
Member

Screen Shot 2022-01-21 at 8.05.37 PM.png

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Re: Can't manage Disney or Discovery accounts. Website errors!!
vzw_customer_support
Customer Support

We always want you to get the best value with our streaming offers. It is a concern that you no longer want to use the Disney+ or Discovery offers. We can work with you to remove the subscriptions but will require additional information. What is the reason that you want to cancel the bundle offers? Are you using the My Verizon app or the website? -Rita K.

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Re: Can't manage Disney or Discovery accounts. Website errors!!
vzw_customer_support
Customer Support

Nobody likes an error, thanks for bringing this concern to our attention, fjb123. Since you mentioned (website), have you tested using our app? You can manage your Add-Ons here. https://www.verizon.com/support/knowledge-base-206367/. Please keep us posted. 

 

-Joey

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