Did we try clearing your browsing data? We don't want to give up if you're still having trouble! Let's get to the bottom of this. Please respond to the Private Note I am sending to get this taken care of! - ScottD_VZW
I have been dealing with the same issue with no help from the Verizon reps. I have been charged multiple times.
however I did find how to remove it myself: basically you have to upgrade to the bundle with Disney + ESPN and HULU. once you accept the terms it has you login to your Disney account.
it updated immediately to the bundle:
now you are in the Disney website go to manage subscriptions it will take you back to Verizon and you can cancel it.
what a Hassel.
Sindhy, my apologies to hear of the issues you've had when attempting to cancel Disney +. It is awesome to hear you were able to remove it. You should never be billed for something you didn't want or used. Help is here. Please meet me in Private Message for additional assistance.
I’m having quite the opposite issue. I had the “Get More” plan, pre 08/20/20. We were granted “1 Year of Disney+,” which expired about a month or so ago. Since that date we decided to keep the service for the kids, and pay $6.99 a month. Well, I just discovered that if I upgraded to the “Do More 5W” plan, I would be eligible for all (3) services, for an extra $10 a month more. I did, and then with the mindset of “Cancel the Disney Plus Add-on” because I thought it was at a “line level and not an account level charge,” figured I could add the Trio of “Disney/Hulu/ESPN”. Well, I didn’t get remove it, and then it was cancelled and my Disney + account no longer had a subscription and I couldn’t add the “Trio” because they no longer existed when I cancelled the standard Disney +, unaware of the consequences.
All that and then I contacted customer service, spoke with them for an hour, only to be transferred to Disney+, because Verizon could no longer assist. Well, Disney was no help and I was disconnected once they realized they couldn’t make it happen, but not before she had told me I’d need to call Verizon again, and after I told her they had me call them! Fast forward a couple hours and I contacted support again, only to be told they couldn’t do anything. Best they could do was a “Ticket” and that “I’d have to call them back in 5-7 days for an update on resolution.” I appreciate the assistance, but this Disney +/Verizon partnership is not the best it can be, and I’m seriously considering leaving Verizon if it doesn’t get resolved. If there’s any serious hope of assistance, then please bring it on and be real, not just “accommodating the moment.”
Hmm. This isn't the experience we want yo to have. I have found the answer to why your having trouble. Keep in mind, this is a one time per account offer only. When you cancel Disney+ on us it can't be added again. This can be found on the Disney+ FAQ page. https://www.verizon.com/support/disney-faqs/ We can look at options to help. How does this sound?
I read that, so I know what you’re saying about cancelling, but as a consumer, that should’ve been made crystal clear prior to “Removing.” I removed the Disney + on us because it was expired as a promotion and was paying $6.99 a month. Logically (one would think), the next best step would be “out with old and in with the new,” based on my new plan. So please, I would like your help but I can’t waste too much time. His should be very straight forward, and my kids are literally near dying to watch Disney, so let’s try this. Thanks in advance.
Still awaiting a response. I’m going to be upfront about this, the only option I’m willing to accept is that my Verizon account has the “Trio” of items that’s supposed to be included in my new plan, “Added” back to my account with little resistance so that my kids can watch Disney+. I’m honestly super aggravated with this issue and I’ve already spent time trying to resolve it. I know I’m not the only one and there’s no reason why it can’t be added back to my account. Heck, I’ll even use a new email address if that’s what it takes. I’ve read all the “links” provided by both you and others while I was seeking a resolution, and to be honest, this whole “Disney+” issue is not just isolated to me. I would’ve have even switched my plan to the new “Get More” plan if I knew this would happen. As mentioned, I’m open to trying to work with you folks, but it’s hard to have faith when I’ve read the same issue(s) over and over, with canned responses. I thought Verizon was the best and was far above that sort of lip service. Surprise me 😉
****Update****** I logged into my Verizon account 24 hours following the switch and removal of my original Disney+ add-on. To my surprise, when I logged in I immediately accessed add-one again, and was thrilled when I saw the Disney+ Bundle which I had been lacking after switching. I enrolled, pit in my Disney+ email address and “poof,” the promo was added to my account t and I was whole! Thanks Verizon, you’ve restored the faith I always had in you, a momentary lapse due to my recent experience, but they persevered and helped me! Hang in there if you’re in a similar situation and you’ll succeed! Have faith, good luck and Merry Christmas and Happy New Year (2021) 😉
I just got off my monthly phone call to customer service to let them know they still haven't fixed the problem. I have been calling since June. It is now December. That's 7 months and still no one can figure out how to cancel this "free trial".
cnstch, this is shocking to learn you've not been able to cancel out the Disney+ promotion. This should be an easy process & we regret that it hasn't been. Allow us to square this away for you. Please take a look at this page https://www.verizon.com/support/disney-faqs/ Please refer to "2. How do I cancel my Disney+ subscription if I need to?" specifically. We're confident that this will do the trick. AliciaD_VZW