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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't return my order.. automated process is broken.
wilsoandylan
Member

I can't return my order, which is a new iPad. As usual, you can't talk to a real person so I'm stuck in an endless loop. When I talk to "live" chat, they redirect to me to customer support number which when you call, it tells you to chat. Again, the "live" chat can't help, and the automated chat guy, (this is where it gets broken), tells me I have no orders eligible for return. I bought my iPad 2 days ago and it's eligible. I think the issue is that the order status says back-ordered and delivered causing it to mess up. I really need to return this iPad within my return window but I can't get any help. 

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Re: Can't return my order.. automated process is broken.
vzw_customer_support
Customer Support

Hi, Wilsoandylan. It's never our goal for you to have a hard time getting assistance from us. We apologize for the experience you had working with our Chat team, and want to help here. I have sent you a private note, and I look forward to working with you. 

 

ChakiaH_VZW

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