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Can't view my usage online anymore for my lines?
stevomncy2019
Member

 I cannot see my usage online for any of the lines on my plan . I used to always be able to click on each number and see the messages and calls etc. What happened ?

Re: Can't view my usage online anymore for my lines?
vzw_customer_support
Customer Support

Viewing your monthly usage can be very helpful, I agree, Stevomncy2019. Where the usage used to be, what do you see now? What plan are you on? Are you trying to view the usage from the mobile app or from our website using a computer? -Joey

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Re: Can't view my usage online anymore for my lines?
mkhc
Member

I cannot view current voice and text detail usage for my lines on the website using my laptop. It was there a couple of days ago and now it's not. 

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Re: Can't view my usage online anymore for my lines?
vzw_customer_support
Customer Support

We're sorry to hear that you're having trouble, mkhc. Do you currently have access to your bill?

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Re: Can't view my usage online anymore for my lines?
Bounce160
Member

VERIZON ASKING "DO YOU HAVE ACCESS TO YOUR BILL", IS HILARIOUS. THATS IN THE PAST WHEN THEY WANT YOUR MONEY. THIS IS NOTHING MORE THEN TYPICAL VERIZON LACK OF ETHICS. WHEN THEY CLAIM "YOU ARE AT 75%" YOU HAVE TO BELIEVE THEM, YOU CANT DISPUTE IT. THE MILLIONS THEY ARE MAKING, WOW.

THAT IS WHY WE CANT SEE OUR USAGE ANYMORE. EVERYONE KNOW WHAT VERIZON DOES

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