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Cancel an order that says shipped but hasn't arrived.

Would it be more simple to return an order that I no longer need once it delivers or attempt to cancel an order that has shipped?  I ordered a phone that was supposed to deliver overnight and it seems like it has been lost in the process.  The Verizon website says it has been shipped but the UPS site has no movement and says it is still waiting on Verizon to hand off the package almost a week later.  Help please!

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