On 01/22/20 I went to a Verizon store and upgraded my account for two years. On that day I also purchased a new pad for my wife and wanted to cancel my old pad that I have not used for several years because it crashed. The old pad account was never cancelled and I have been paying for two pads. I returned to the store and they told me there was nothing that "they" could do at the store..."sorry"... and I would have to go on-line to contact "somebody". I don't know who that "somebody" is because I never got in touch with "somebody"...just waiting on the phone and wasting my time. Is there anybody at Verizon who is not a crook?
This is definitely not the way we want our customers to feel, gaucho10. It’s awful that we did not handle things better when it came time to get a new iPad. We will work with you to make things right. To that end, we have sent a Private Note to continue.
Your first mistake was going to a Verizon store. This is the same environment where they will sell a tablet to an elderly person, claim it's free and convince them it's somehow needed to make their bill lower.