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Canceled order

Can anyone tell me why I am getting emails saying my order was canceled but when I put the order number in it is still showing processing? They sent me an email to identify myself with documents and I uploaded them but I guess it wasn’t enough. I have called and chatted with numerous of representatives and everyone is giving me different answers. They took the money for the order and said they couldn’t identify me with my social security number. So they had to cancel it and some reps are saying it’s canceled. And then some are saying they are still reviewing it. I’m so frustrated and confused.

Re: Canceled order
Customer Support


Shanea, we want processing your order to be simple, and for you to receive accurate information when you contact us. Sorry to hear that this is not happening and for the multiple issues that you have experienced with order. We can help here. I am going to send you a private message for review.  -Pamela