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Canceling a line
Safin
Member

Why do I have to jump through all these hopes to cancel a line but I can add 6 new one in 10 minutes on my computer. I spent hours on the hold only to be hung up on. I spent 30 minutes on live chat only to have them stop responding. Every time the I schedule a call back either the hang up when I answer or I never get a call. 

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Re: Canceling a line
vzw_customer_support
Customer Support

Safin,

 

We apologize for the higher than normal hold times and the experience you had with being hung up on without being called back or your issues addressed. We appreciate you as a customer and are never ready to see you go, but we know your time is valuable and want to be sure that your concerns are resolved in a quick and efficient manner. Some transactions need to be completed with a representative. You can find the different options to contact our customer service team as well as schedule a callback to get the help you need here: https://www.verizon.com/support/contact-us/#mobile#mobileaccountmanagement

-Mark

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