Called Verizon to upgrade service. Telesales sent email offering arrangement. Placed order When Verizon acknowledged the upgrade/order, the discounts weren't there. Called customer service. They didn't know about them. Customer service finally agreed to the terms of the agreement. Waited a couple of hours & checked again. Not on the account. Supervisor called back & said, in spite of the WRITTEN offer by telesales, they wouldn't honor it. Moving my numbers to Sprint tomorrow .......... Verizon is giving up $3K over $320 after a 7 year relationship. Stupid.
Your last 2 responses do not show an email. I do not believe you can post those communications according to TOS. That communication may fall under personal info.
Ah ..... I see. I will paste the details of the offering without the identity & email address of the Verizon Telesales rep. I included it to confirm the authenticity of the offer. Here is the text:
"Current plan 129.97
Plan offered: Moreverythin g 4gb data
Line change 40 each = 80.00 + 4gb data=60.00 =140.00 before taxes
Line discount out of contract $15.00 per line or if you go into contract we can 50% on line and 30% on the other for one year. Then we can check for new promotions after the one year."
The plan I currently have had includes unlimited data on one line. The plan she offered, which I agreed to, is one line @ $40 - 20 (50%off w' contract) + $40 - 12 (30%off other line) + $60 for 4 gig shared = $ 108./mo. for 1st year. Plus new iphone 6 @ $200. w' 2year contract. And I added $11 for ins on new phone.
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I see the details now. I have heard and experienced this before. It is basically a now or never offer. If you didn't take it right then and there that day, the personal promo is usually nixxed. I think the issue was that when you placed the order, the system didnt know about your personal promo. Anytime someone takes a proposed plan spoken to them or any offer that isnt accessible via the usual online ordering, such as a promo NOT listed anywhere in the step by step ordering process...problems arise. It's like the system only knows what it is set up for and cannot take into account offers made outside its parameters.
Looks straightforward! What was the difference between the email offer date/time and you trying to purchase? Did telesales offer to complete transaction while you were on phone, but you wanted a written record of the offer before accepting (which is reasonable)? I guess this means keeping them online while you receive email. By the way, it is a sweet offer.
I DID place the order right then & there; there is evidence of that on the email trail. The telesales rep confirmed the details, then tried to transfer me right into a T&C acknowledgment process ...... she couldn't get the call to transfer. So she gave me the order # and location code, I went to the site (which locked up) & did that & now nobody knows about the arrangements. Are you implying that if I don't cancel, when I get the bill I can present the evidence of the commitment & the bill will be adjusted?