Cancelling a device over the phone has proven impossible, same too for their messaging system—nobody picks up, just on hold indefinitely.
Device is long since paid off, quicker to just report device lost and wait the 30 days for the contract to end?
Sounds like a lot of time has been spent thus far. I'm certainly sorry to learn you want to remove anything . We value your loyalty and wouldn't want to lose any of your business. We always want to make sure you have the options you need though and we'll be glad to help. A Private Note will be sent in a moment.