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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cannot Locate Real Person at Verizon via Phone

I have tried every 800 number, fraud number, live rep chat which only told me call those numbers, and *611. All I want is to talk to a real person so I can figure out why my bill is $5000. Every call to an automated device leads to it hanging up on me. It’s been 2 weeks trying to figure this out and I’m about to give up. Anybody know if real people work there and how to find them??

Re: Cannot Locate Real Person at Verizon via Phone

What is there to figure out? You dial *611 from your Verizon phone or 800-922-0204 then follow the prompts.

Re: Cannot Locate Real Person at Verizon via Phone
Customer Support

Hello, Jcoppola86. We are sorry to hear that you are having trouble getting assistance with your billing concerns. We would be happy to help you here. Is your service still active or has your service been disconnected?  





Re: Cannot Locate Real Person at Verizon via Phone
Sr. Member

You can also press "0" when calling the 800 number. That usually switches you to a live person. The other situation you may encounter is a language problem. I had to call twice a few weeks ago when I ported to T-Mobile. Both times I had a person who could barely speak English. We were both trying to understand each other. I heard a lot of gibberish but luckily my situation got resolved. These people want American jobs and money but they won't learn OUR language. This globalization and one-world-order nonsense is the most stupid thing ever.