The app claims that autopay is set up, but when I go to my Verizon through the browser, it claims that I cannot set up autopay due to “previous payment history and account restrictions”. I also cannot add my bank account. It’s making me use my debit card for autopay in order to receive the $10 discount. But this is a moot point since autopay isn’t *actually* working.
This is extremely deceptive and seems like a way to make people miss their bill payments and lose eligibility on discounts.
Is there any way that I can just set up autopay again?
I have never had this sort of problem with any other good or service from any other company. Why give us a discount if you’re just going to make the bank flag the withdrawal as suspicious so that it doesn’t happen? That’s very weird and as soon as my phone is paid off, I will be switching to another service where the software developers have a little more integrity. A multi-billion dollar company should not have such buggy software.
It's been a week and I have not received a response to my reply in private messaging. When I enroll in Auto Pay, the banner at the top says I have enrolled, but the rest of the site says I haven't?? This is extremely deceptive.
I switched to Verizon last December and Autopay has never worked. I am tired of keeping calling Verizon for this $10 per month credit. I have done it 3 times and still doesn't work. Why don't you just reduce the cost of my plan by $10/mo.
I tried initially with my credit card, no luck. Then switched it to my checking account and still not showing the $10 per month credit. Verizon services are expensive enough and then not to get this promised $10 per month discount.
It has been almost 6 months since the issue has first occurred for me, and it has still not resolved. Can you name any other company where a single issue has taken almost 6 months to resolve? This is criminal. A computer "bug" that results in my bank locking out the payment and refusing to satisfy it should not result in me paying an extra $10/mo, in the middle of a pandemic.
I have had the same problem! I mistyped my account number when I made changes to my account & I have been in autopay jail ever since. My bill went up $40 a month for a clerical error. Of course, they don’t notify you until the payment is late! Then you fix it & you get the message of you don’t qualify for autopay because of payment history. I have been a customer for 10+ years, never a late payment, perfect credit & I am fed up. I called customer service & was told there’s nothing you can do but wait 5 months before I qualify. Give me a break! I have put up with dropped calls far too long & now deception/gimmicks of this company. I have lost all faith in Verizon. Have some integrity Verizon!
billnguy, we would be more than happy to help with getting your Auto Pay set up. Please send us a Private Note for better assistance.
Bugsy605, we would be more than happy to help with getting your Auto Pay set up. Please send us a Private Note for better assistance.
We wouldn't want to lose you, rpc8248. We are here to help, and we'll do everything in our hands to address any issues. What is it that happened that caused these account restrictions? DavidR_VZW