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Cannot add my debit card to my prepaid account
beanzthebear
Member

I'm trying to order a phone through the my verizon app, but after I put in my card information the app gave me an error stating I needed to verify it. Not only has it not allowed me to add the card information but I've now been notified that I'm blocked from adding a card for 30 days. Is there any sort of workaround for this? It was working perfectly fine and accepted my card information the first time but now it's simply refusing to work. 

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Re: Cannot add my debit card to my prepaid account
vzw_customer_support
Customer Support

Good Morning, I'm sorry to see that your payment is not working. Thank you for messaging in, so that I may take a further look into this for you. Please verify your account: To authenticate your account please review the following and then click the link after "Authenticate here":

If you use Messenger or Direct Message to chat with Verizon, your questions and our responses may include info about your account, including Customer Proprietary Network Information (“CPNI”), which is visible to Facebook/Twitter and may be used for their own purposes per their privacy policies (www.facebook.com/about/privacy / www.twitter.com/privacy).  

CPNI is info available to Verizon solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, and related billing info.

Verizon protects your info and does not share info that identifies you personally outside of Verizon except with your consent and as otherwise disclosed in our privacy policy. Your choice here does not affect your Verizon services. To learn more, visit our privacy policy at verizon.com/privacy.

By clicking the link to continue, you agree to allow us to share your info, including CPNI, in Messenger and Direct Message.  To stop sharing info including CPNI, stop using Messenger and Direct Message to chat with us. Contact Facebook and Twitter about your rights, if any, to delete info that was previously shared.

Authenticate here: 

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Re: Cannot add my debit card to my prepaid account
beanzthebear
Member

Hello again, I apologize for the very late reply. Shortly after i posted this to the community, I contacted verizon support and got in touch with someone who told me that they would reduce the amount of days I'd need to wait from 30 days to simply 7. She told me to wait until then and she also stated she would contact me in a week's time to verify that everything was ok. However it doesn't seem like anything has changed and she has yet to reach out to me. I would greatly appreciate further assistance on this matter as I am very much interested in purchasing a new phone but I have no way of doing so if I'm still blocked from adding my card to my account. 

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Re: Cannot add my debit card to my prepaid account
vzw_customer_support
Customer Support

beanzthebear,

 

I'm very sorry that you're continuing to have trouble getting this added. We want to make sure everything works for you and you can get a new phone ordered easily. I'm glad to help. What message comes up when you try to add this? Are you able to try ordering a phone and just entering one time payment information on the order? 

 

AndrewT_VZW

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Re: Cannot add my debit card to my prepaid account
beanzthebear
Member

Every time I attempt to add a card I get a message saying something along the lines of how I cannot add any more funds to my monthly bill this cycle. This happened the last time I tried and every time I get this error I become discouraged to even continue attempting because my account will probably get blocked from adding a card again. At this point I'm so clueless on what to do, I'm considering just getting a SIM card free phone and trying my luck to see if I could somehow get it connected under Verizon prepaid. Any response would be appreciated, I'm just so baffled. 

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