Cannot claim "free" Google Nest Hub Max

[lexAKAbox]

i have been reading countless other people having the same issue over the last few months.  here it, time for me to claim mine, and their website and app will not allow me to redeem.

i think they used their worthless "virtual assistant" AKA virtual time waster to program the site.

i spend 3 hours on the phone and chat to try to get this resolved and here i am.. still wasting my time.  i would be a little more understanding if this was a new issue and not an ongoing one that the phone and chat reps are completely unaware of and have no idea how to resolve it.

[Kilo305]

Exactly the same problem 

[vzw_customer_support]

lexAKAbox, 

We want to make sure you can take advantage of all the promotions you qualify for. Let's get a few details. Do you see the tile on your My Verizon Overview page? Did you get an email to the account email address regarding the Hub offer?

-Jenelle

[vzw_customer_support]

Hello, Kilo305. We want to ensure you get the support you need with claiming your Google Next Hub Max. We have sent you a Private to assist you further. 

*Cassie

[JohnL404]

I'm having the same problem. Verizon Support has been completely useless and I gave up after getting the runaround. I'm especially upset since I moved forward after support assured me I wouldn't be charged despite it making me enter payment info. 

[vzw_customer_support]

This does not sound right at all. We are always here to help you. I would like to get this investigated on your behalf. I have sent you a private message so I can help. 

-Amber

[lrstewar]

Yep SAME problem... pretty pathetic they offer free stuff and then won't redeem it.