I'm trying to change my device and I've entered the IMEI, however, every time I try to continue it says "Can't connect to MyV Prepay. Please try again later". What does this mean and is there anything I can do to solve this? I'm trying to change my device from a #Nokia2V to an#iPhone11. I'm logged into MyVerizon on my laptop and I'm trying to do the changing process on there. I'm also trying to use the eSim
We can gladly assist with getting your new device active on your existing prepaid line! I will be sending you a Private Note momentarily, and we will continue working from there.