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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Cannot find PUK(The official instruction doesn't work)
ggkk
Member

Hi!

I want to get my PUK number but and I see instructions from this link.

https://www.verizon.com/support/knowledge-base-47377/

However, it seems that in the current My Verizon website, there is no "Device overview" in "Account My devices". And I cannot find any other places for "Personal Unblocking Key". How can I find PUK in this case?

Bests,

Kai

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Re: Cannot find PUK(The official instruction doesn't work)
vzw_customer_support
Customer Support

We will be happy to help you obtain this information! Is it okay if we access your account to further assist?~David

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Re: Cannot find PUK(The official instruction doesn't work)
ggkk
Member

Yes, please!

Thanks!

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Re: Cannot find PUK(The official instruction doesn't work)
vzw_customer_support
Customer Support

We have sent a private note, please reply to us in order to further assist you. ~Pam

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