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Cannot pay bill on closed account

A friend of mine and merged our accounts. Afterwards she received a bill for her closed account. We attempted to log into the deactivated account portal but regardless of what we put it says the information is incorrect. I have tried all the ZIP codes going back about 10 years and the phone number is correct. I have the account number as well as the phone number.

Re: Cannot pay bill on closed account
Customer Support

Hi, Hampcr12. We appreciate the details you've shared and your efforts to submit payment. We are here to help and I am confident that we will resolve this issue. To start, may I ask if this is the link you are using: